KUALA LUMPUR, Nov 5 — Uniphore, the global leader in Conversational Service Automation has partnered Firstsource Solutions Limited to utilise its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC).
The agreement centres on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced Customer Experiences.
According to a statement, the multi-million dollar deal will create tremendous value for clients over the next few years.
“The combination of Firstsource’s people and process expertise combined with Uniphore’s innovative technology will deliver a truly unique experience. Automation technology helps reduce handle time and delivers a co-pilot like assistance to associates to address customer needs,” said Uniphore Chief Executive Officer and Co-founder, Umesh Sachdev.
Meanwhile, Firstsource Health Plan and Healthcare Services President, Venkatgiri Vandali said: “Our DECC solutions fuelled by Uniphore’s Conversational Service Automation platform will help our clients deliver seamless customer experiences that will become a strategic advantage for them and positively impact their bottom line.”
By using the combined efficiency and advanced capabilities of the Firstsource – Uniphore partnership, benefits for businesses include reduced costs and higher customer satisfaction and associate loyalty.
Firstsource’s DECC offers the future of Customer Experience and a path to get there. Tools like Uniphore’s auMina will help associates address customers’ real-intent and harness advanced capabilities to transform experiences.
More details at www.uniphore.com. – BERNAMA